Shipping & Delivery

Australian Shipping

We aim to dispatch orders within 24 business hours from our Brisbane Warehouse.

Your orders will be sent with Australia Post. Once posted, the shipping responsibility will be passed on to Australia Post and out of our control.

Tracking details will be provided. Please ensure you hold on to use details to trace your order.


International Shipping

At Harvest Industries we do ship international to most major cities. We only sell to the consumer for personal use (up to a 3 month supply which is a 3kg limit) which can not be for resale purposes, barter, business use or commercial use. For further questions about international shipping, please contact us directly at info@harvestindustries.com.au

If you wish to purchase our products for commercial or for business use please contact us directly at info@harvestindustries.com.au


Australian & New Zealand Estimated Delivery Times:

• Registered Post between 2-5 Business Days.
• Registered Post to Regional Areas including some parts of Western Australia between 5-10 Business Days.
• Express Post between 1-3 Business Days.
• Express Post to Regional Areas including some parts of Western Australia may take between 4-5 Business Days.
• Registered Post to New Zealand between 3-10 Business Days.
• Express Post to New Zealand between 3-7 Business Days.


International Estimated Delivery Times

Express Post International (parcels)
Fast service for items up to 20kg, this includes a signature on delivery.

• Estimated 3-7 business days delivery to metropolitan areas of major cities.
• Signature on delivery in many destinations.
• Limited online tracking available for certain destinations.

Express Post International (sample bags)
Fast service for our sample bags weighing up to 500g.

• Estimated 3-7 business days delivery to metropolitan areas of major cities.
• Guaranteed next available despatch from Australia.

Pack & Track International
Low-cost, tracked service to select countries for items up to 2kg, valued up to $500.

• Estimated 3-10 business day delivery to metropolitan areas of major cities.
• Delivers to 26 overseas destinations.
• Online tracking available for certain destinations.
• Extra Cover up to $500 available to certain countries.

Registered Post International
Signature on delivery for items up to 2kg, valued up to $500.

• Estimated 3-10 business day delivery to metropolitan areas of major cities.
• Signature on delivery in many destinations.
• Includes coverage of up to $100 for loss or damage for articles posted.

 

If you haven’t received your Harvest order within 10-12 business days excluding international, which may take up to 10 – 15 business days please contact us and we will do our very best to track your order down. Please ensure that your delivery address has been entered correctly before finalising your order, as we do not offer refunds for incorrect delivery address information.

Delivery times provided are estimates only and do not constitute a contractual commitment. We will use our reasonable endeavours to meet any estimated dates for delivery but will not accept any liability whatsoever for any delays from any cause whatsoever.


Returns

Subject to your statutory rights under Australian Consumer Law, we offer a 14 day refund policy on all unopened items, which are in the original condition.

The refund will cover the cost of the product only. You agree that you will pay for the cost of postage from when purchased and the cost to return the item to us.

If the Goods are determined by us in our sole discretion to be defective or faulty, we will refund you in full for the cost of the product and the cost of postage only.

Please notify us within 14 days of receiving your Harvest products with a valid reason why and how they are faulty, a member for our team will be in contact with you to find out more information about the faulty product and try to resolve the issue. We at Harvest Industries handle returns and process refunds in accordance with the Australian Consumer Protection Legislation. Refund payments will be issued using the same methods of payment, which the items were purchased. The refund payments may take up to 7 business days of when the items have been received by Harvest Industries.

 

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